Tidy Books Sorting Box

Damaged Items:

Please inspect the packaging of your item(s) when they arrive. If your item(s) do arrive damaged, please note this when signing for the goods. Then contact us in writing within 48 hours of receipt for guidance on resolving any issues.

Faulty Items / Manufacturing Defects:

If an order/item is found to be faulty or has manufacturing defects then it can be returned within 30 days. If your order/item is faulty, please contact us for returns information. We recommend that customers check their orders/items as soon as they are received, as even if unopened, faulty items can only be returned up to 30 days from receipt.

Returns:

If you would like to return an item because you have changed your mind then please email returns@bambiniandbo.co.uk or call for instructions. The Item(s) must be returned to us within 14 days of receipt. Please note, to be eligible for a refund the item(s) must be returned in their original packaging, unused and in a saleable condition.

If you (the buyer) are returning an order/item because you have changed your mind, then you will also be responsible for any actual return shipping charges. We can arrange for a third-party collection of your order. If we arrange the collection on your behalf the return shipping charges will be deducted from your total refund amount. The cost of return shipping will vary depending on the product, certain products may incur higher shipping charges due to the size and weight of their packaging. 

We cannot accept responsibility for any goods that are lost or damaged during transit, therefore we strongly recommend that goods are returned to us with parcel protection insurance that covers the full cost of the item(s).

Furniture Returns:

Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds. Our manufacturers make every effort to match grain patterns, however, variations in the natural grain inevitably occur and may therefore be evident in your furniture. A variation in grain pattern is not a defect and therefore does not give grounds for making a claim. 

Mattress Returns:

We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed or used.

Refunds:

Return shipping costs are non-refundable (unless the item(s) arrive damaged or faulty). If you are eligible to receive a refund, the cost of return shipping will be deducted from your refund total. Refunds will only be issued to the original payment method that was used when placing your order.

We shall provide refunds within 14 days of us receiving the unwanted or faulty product and only once the returned products have been quality checked.

Custom-made or personalised items are non-refundable and cannot be exchanged unless faulty.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 14 days of your purchase date please let us know and we will refund your original payment for the difference.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 14 days of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within 14 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee.

• The price must be the product list price, promotions such as discount codes and special offers are not eligible.

• The Price Match Guarantee includes the item price and the shipping charges.

• The item must be in stock on the competitors website.
The competitor must be an online store, they may not have a retail location or showroom.

• The website can not be a discounter or auction website (ie; eBay, etc..)

• The competitor must be an Authorised Retailer of the product in question.

Free Delivery to UK Mainland for orders over £50. Delivery to the Scottish Highlands, Islands and Northern Ireland may include a surcharge depending on the location - calculated at checkout. Tracking details will be available once the item is dispatched.